⚗️ supafluid

Reduce web friction and make your website supafluid!

Launching May 8 2025 🚀

Introducing: The Helium Web Assistive Toolbar!

We've crafted an elegant, lightweight assistive toolbar to empower your users and enhance your website with intuitive tools. Help users in low light, low vision or age-related impairments to comfortably browse your website.Create a more inclusive and user-friendly experience for your users.

See It in action right here ➡️

What is supafluid all about?

We are all about reducing friction.A superfluid is a unique state that occurs when certain elements such as Helium are cooled to very low cryogenic temperatures. It turns into a superfluid - and has zero friction.Our goal therefore, is to contribute to reduce friction for users, particularly those with mild to more sever age related impairments.

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©2025 superfluid digital UG (haftungsbeschränkt) - All rights reserved.

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Imprint / Impressum

superfluid digital UG(haftungsbeschränkt)
Address: Heidestr. 17
85737 Ismaning, Bavaria, Germany
Telephone number: 0152 371 58600
E-mail: info@superfluid.digital
Company Website: www.superfluid.digital
Registry court: München
Register number: HRB 274807
Authorised representative/
Managing Director: Nikolas O'Donnell
VAT ID number: DE353433174

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Terms of Service

Last Updated: April 14 2025Introduction
These Terms of Service ("Terms") along with the Privacy Policy, govern your access to and use of ‘supafluid’ and ‘Helium’, ‘Helium Web Assistive Toolbar’, ‘Assistive Toolbar’ ‘toolbar’, ‘liquid helium’ (the "Service") operated by superfluid digital UG (haftungsbeschränkt) ("superfluid digital,", “superfluid”, “supafluid”, "we," "us," or "our") related to websites supafluid.com and superfluid.digital (the "Website"). By accessing or using our Service, you ("you," "your," or "User") agree to be bound by these Terms. Please read them carefully.Acceptance of Terms
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
Unless otherwise required by law, we may not specifically notify you before making such changes before they go into effect. Once any updated Terms are in effect, you will be bound by them if you continue to use the Service. If you do not agree to our updated Terms, you can discontinue your service at any time.Description of Service
The Service is a web assistive toolbar designed to be delivered to your website to provide additional functionality, such as adjusting font size, adding a contrast mode, text to speech, return to top of the page etc.Communications
You acknowledge and agree that we may send you emails related to your account and/or the Service. If you represent a company, you agree that we can use your company name or logo in our advertising. This permission will continue unless and until you notify us in writing to cease the use of your company name or logo.Right of Use and Access
Subject to your valid monthly or yearly subscription, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service on your website or browser. We will make our best efforts to deliver this to your website or browser for the duration of your valid subscription. However, you acknowledge that unforeseen technical issues may arise that could temporarily or permanently block the delivery or functionality of the Service, and we shall not be held liable for such issues.Payment Terms
Access to the Service is provided on a monthly or yearly subscription basis. You agree to pay the applicable subscription fees as outlined on our Website. We reserve the right to change our subscription fees at any time.
For Customers on Subscription
Plans
If you are not satisfied with the Service, we will issue a refund for your first purchase within 14 days of that purchase. Subsequent purchases are not eligible for refunds. At the end of each billing period, the plan contract will automatically renew indefinitely until explicitly cancelled by the User. Cancellation must be done via the Payment provider’s customer portal.
For Customers on One-Time Plans
We offer a 14-day refund policy.Chargeback/Refund Policy
Eligible refunds will be issued to the credit card or PayPal account that was used to make the purchase, according to the refund policy described in the “Payment Terms” section. we will not issue cash refunds under any circumstances. If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will credit your account for the appropriate amount. We have a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently banned from using the Service.Disclaimer of Warranty and Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
SUPERFLUID DIGITAL UG (HAFTUNGSBESCHRÄNKT) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE.
We make our best efforts to ensure the consistent delivery and functionality of the Service across various websites. However, due to the wide range of website technologies, upstream providers and potential technical complexities, we cannot guarantee that the Service will function flawlessly on all websites at all times. You acknowledge and agree that there may be technical reasons and factors beyond our control that may hinder the delivery or functionality of the Service on your website.
As a small, bootstrapped company, we are committed to providing the best possible service with the resources we have. You acknowledge that our capabilities and resources may differ from those of larger enterprise companies, and you agree that we shall not be held to the same standards or expectations.
Special Conditions for Limited Launching Spots with One-Time Payment
For users who have purchased a limited launching spot with a one-time, lifetime, or unlimited payment, this payment grants you a right to use the Service. This is not an obligation for Us to offer the toolbar in perpetuity. Several factors may lead to the discontinuation of the Service, including but not limited to:
- Increased costs associated with the delivery of the Service.
- The company becoming insolvent or ceasing to exist.
- The sale of the company or the Service to a third party.
In such events, your right is to the access and delivery of the toolbar for the period that superfluid digital is able to provide it following your one-time payment. You acknowledge that the "one-time" "lifetime" or "unlimited" designation refers to the intended lifespan of the Service under normal operating conditions and does not guarantee service indefinitely.Intellectual Property
All intellectual property rights in and to the Service, including but not limited to its design, code, and functionality, are owned by superfluid digital UG (haftungsbeschränkt). You are granted a limited right to use the Service as outlined in these Terms, but no ownership rights are transferred to you.Jurisdiction and Governing Law
These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Germany, to resolve any disputes arising out of or relating to these Terms or the Service.Value Added Tax (VAT)
Standard German VAT will be applied to the purchase price of the Service where applicable according to German tax law. As managed by our payment provider (paddle.com or stripe.com) and their associated terms and conditions, as a trusted global payment provider, see Payment Terms section.Termination
We reserve the right to terminate or suspend your access to the Service at any time, with or without cause, and without prior notice. You may terminate your yearly or monthly subscription at any time, which will run to the end of that billing period (if Monthly: to the end of the 4 week period from the billing date OR if Yearly: to the end of the 1 year period from the billing date), during which time you will retain access to the Service. If purchased on a one-time payment, there is no need nor for active termination, you may stop using the service.Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action that you may wish to assert related in any manner to the Service must be filed within one (1) year after such claim or cause of action accrued or be forever barred.
Users with questions about this Agreement or the Privacy Policy may contact us at support@superfluid.digital.Right to Terminate
We may suspend or terminate your right to use our Service and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and superfluid digital regarding your use of the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.
- Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
- Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
- Changes to Terms: We reserve the right to modify or update these Terms at any time. We will post the new Terms on our Website. Your continued use of the Service after the effective date of any such changes constitutes your acceptance of the revised Terms.

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Privacy Policy

Effective April 14, 2025
This Privacy Policy along with our Terms of Service applies to the websites supafluid.com and superfluid.digital and all their subdomains (the “Sites”), together with the Helium web assistive toolbar and services (the “Services”), owned and operated by superfluid digital UG (haftungsbeschränkt) (Limited liability Business, collectively, “supafluid”, “superfluid”, “superfluid digital”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, share, and secure the personal information you provide to us. It also describes your choices regarding use, access, correction, and deletion of your personal information.1. Definitions
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
The marketing site refers to all public-facing informational pages on our website. This includes content such as the homepage, about us, contact information, product descriptions, blog posts, and support resources. Essentially, it’s any part of the site accessed from the main supafluid.com and superfluid.digital domains that provides information about our company, products and services but does not require user login or interaction with the core functionalities of the web application.
The web application consists of all functional pages that require user authentication and are part of the Helium service delivery. This includes, but is not limited to, user dashboards, team management interfaces, personal profile settings, and any controls for using the Helium toolbar on your website. These pages provide the interactive components of Helium where users can manage their accounts and access the toolbar's features.2. What Data We Collect
We collect both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We do not sell your personal information or any data you enter into our Services in any way.
Third-party Services and Sub-processors
We share certain information with companies that may be considered our “sub-processors” under GDPR.The following services are required for the operation of the supafluid.com and superfluid.digital website and corresponding services:

3. How We Collect Information
We collect the following personal information from you:
Information That You Provide to Us About Yourself
When you sign up for the Services, we request information such as:
Contact Information: such as name and email address.
Business-Related Information: Account email address and the domain intended to use our services, in order for the service to work.
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with the purpose of providing you with our Service’s core features.
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Information Collected Automatically
When you visit our website, our servers automatically log standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. This information is primarily collected through Google Analytics.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not receive notice of such errors, even in the moment they occur, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Information Collected After Opt-In Permission
At present, we are not using cookies on our website or toolbar that require explicit opt-in beyond essential cookies for website functionality. We will update this data policy if that changes.4. Security
The security of your personal information is important to us. We implement adequate measures to protect the personal information submitted to us, both during transmission and once it is received. We take steps to ensure that all source code, files, and data remain private and confidential. Due to the sensitive nature of source code, we take this very seriously and make it our primary concern for all customers. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. If you have any questions about the security of your personal information, you can contact us using the contact information below.5. Rights with respect to your information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use, and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes (e.g., through Sendfox), you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Your rights
Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Data.
Object to processing of your Data. You have the right to object to the processing of your Data if the processing is carried out on a legal basis other than consent.
Access your Data. You have the right to learn if Data is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing.
Verify and seek rectification. You have the right to verify the accuracy of your Data and ask for it to be updated or corrected.
Restrict the processing of your Data. You have the right, under certain circumstances, to restrict the processing of your Data. In this case, we will not process your Data for any purpose other than storing it.
Have your Personal Data deleted or otherwise removed. You have the right to obtain the erasure of your Data from us.
Receive your Data and have it transferred to another controller. You have the right to receive your Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.
Lodge a complaint. You have the right to bring a claim before your competent data protection authority.
How to exercise these rights
To exercise your rights, such as requesting or deleting your data, please contact us through the contact details provided below. Requests can be exercised free of charge and will be addressed by us as early as possible and always within one month.6. Data Retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. In certain circumstances, we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Even if you delete your account, keep in mind that deletion by our third-party providers may not be immediate, and the deleted information may persist in backup copies for a reasonable period of time.
Subscription data will be retained for the duration of your subscription and for up to 2 years after cancellation for administrative purposes and to handle any potential claims.
Payment data will be retained for the period required by German tax law (typically 10 years).
Support communication may be retained for quality assurance and record-keeping purposes.7. Policy regarding children
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.8. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.9. Changes to this policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we may contact you and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.10. Contact
If you have questions or concerns about this privacy policy, please contact us at support@superfluid.digital.

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